Although we make an effort to offer the greatest requirements of solution, there could be occasions whenever our solution or advice doesn’t satisfy your objectives. This guide is supposed to communicate the procedure we will follow if you feel the requirement to grumble. The task happens to be made to meet up with the needs of this Financial Conduct Authority (FCA) while the Financial Ombudsman provider (FOS).
It is preferable that your complaint is put in writing by email to email@example.com or in by post using the below address although we will deal with complaints made verbally:
Bas Digital Limited Customer Complaints 20th Flooring, Central Tower, Queens Road Central, Central, Hong Kong
We will send you a written acknowledgement within five business days of getting your issue (whether made verbally or on paper).
Your concerns is supposed to be completely examined and a step-by-step reaction (вЂdecision letter’) released within eight months of getting your issue.
Should any concerns are had by you for the time being you really need to contact the client solutions division making use of this email firstname.lastname@example.org
Within the not likely event that no reaction is supplied you are entitled to refer your complaint to the Financial Ombudsman Service by us within the eight-week period.